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Delivery
Q. What if the recipient is not at home at the time of delivery?
A. All deliveries are subject to the recipient being available to receive the order. If the recipient is not at home at the time of delivery, our florist may choose to leave the arrangement with a neighbor and attach a note to the recipient's door stating who accepted the arrangement on their behalf; or leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery; or call the recipient first to arrange a delivery time. If the recipient is at work all day, we suggest sending the arrangement to the workplace.
Q. When will my order arrive?
A. When placing your order, you will be asked to request a delivery date. Cyberflowers.com offers same day delivery on all floral and gift orders delivered via a local florist if placed by 10:00 am Eastern Standard Time. Our local florists make deliveries during normal business hours, usually from 9 a.m. until 5 p.m. Deliveries in the early morning or after 5:00 pm are not possible. Requests may be taken for either an a.m. or p.m. delivery, but they cannot be guaranteed.
Direct-shipped gifts are delivered via 2nd Business Day Air or Next Day and are delivered during normal business hours. To check the status of an order, you can send us an email using our online Customer Service Inquiry Form.
Q. Will I be advised if the florist is unable to deliver my request for a.m. or p.m. delivery?
A. We will make our best effort to deliver your arrangement as requested. However, we will not be able to confirm a.m. or p.m. delivery once the order is placed. We do guarantee that your arrangement will be delivered on the requested delivery date.
Q. Can I change the delivery address?
A. We will be happy to change the delivery address as long as your order has not been delivered or is not on its way to being delivered. To request a change to your order's delivery address, please enter the new address information into our online Customer Service Inquiry Form.
Q.Can I change the date of my order's delivery?
A. If your order has not been delivered, or is not on its way to being delivered, we will be happy to change its intended delivery date. To request a change to your delivery date, please enter the new delivery date information into our online Customer Service Inquiry Form.
Q. Do I need to provide additional information for delivery to a hospital?
A. We need to know the name of the patient in the hospital, the patient's room number or ward number and the name of the hospital. If the patient has not yet been admitted, we will need to know when the patient will be entering the hospital. Please check to see if the recipient will still be in the hospital before scheduling the delivery.
Most hospitals do not allow our drivers to deliver the flowers directly to the recipient. We usually leave the flowers with the hospital's receptionist, at the nurse's station or in the flower room.
Q. Do you deliver to cruise ships, planes, trains, cemeteries, post office boxes or APO's (military deliveries)?
A. No, we are unable to deliver to these locations.
Q. Do I need to provide additional information for delivery to a funeral home?
A. We need to know the name of the deceased or the family's name; the date and/or time of the service and the name of the funeral home.
Q. What additional information is required for delivery to a hotel/motel, etc.?
A. We need to know the recipient's name, the check-in day (if the recipient has not already done so) and the room number (if known).
Q. Can an order be placed for same day delivery to a funeral home?
A. Yes. We need a 4-hour window during regular business hours prior to the time of service - this will provide our florist with adequate time to design and deliver the arrangement for same-day delivery.
Q. Can I place an international order to be delivered the next day?
A. International deliveries can normally be made in three business days when you place your order by 10:00 am EST to all but remote locations.
Rush "next business day" international delivery service is not available.>
Q. Can my arrangement be delivered on Sundays?
A. No, Sunday is not a scheduled delivery day for most florists.
Q. How far in advance can I place an order?
A. You can place an order up to 60 days before the delivery date.
Q. Do you deliver to businesses?
A. Yes: We will need the name of the business along with the recipient's phone number, department and working hours.
Q. Can I cancel an order?
A. If your order has not already been delivered, or is not on its way to being delivered, we can easily cancel it. To do so, please contact our customer service department immediately at 1-800-GO-2-CYBER. If your order has already been sent out for delivery we will be unable to cancel it. If your order is scheduled for a delivery date in the future, please email us using our online Customer Service Inquiry Form with your request to cancel. |