Guarantee Details
Under the Fair Credit Billing Act, your credit card company cannot hold you liable for more than $50.00 of fraudulent charges. For additional information on the Fair Credit Billing Act, contact the Bureau of Consumer Protection or visit the Federal Trade Commission web site.

If your credit card company holds you liable for any of this $50.00, Cyberflowers.com will cover the entire liability for you, up to the full $50.00. Cyberflowers.com will only cover this liability if the unauthorized use of the credit card resulted through no fault of your own from purchases made at Cyberflowers.com while using our secure server.In the unlikely event unauthorized use of your credit card occurs, follow the reporting procedures defined by your credit card provider.

What makes Cyberflowers.com safe?
Cyberflowers has been working to develop an Cyberflowers has been working to develop an on-line commerce environment that is safe, easy and respectful of our customers. None of the customers who have shopped at cyberflowers.com have reported fraudulent use of their credit card as a result of purchases made through the site.

Security
Our security software encrypts all the personal information that ou send us (including credit card numbers, names, addresses and telephone numbers) so that your private information cannot be read by anyone as it travels over the web.

Account Protection
Cyberflowers.com uses Internet trust services including digital certification to secure every transaction. Cyberflowers.com also supports secure on-line purchasing through Secure Socket Layer (SSL) technology which is the industry standard and among the best software available today for secure commerce transactions. SSL encrypts your order information to avoid decoding of that information by anyone other than Cyberflowers.com.

You will know that you are in an encrypted area when you see a unbroken key icon in the lower left area of your screen if using Netscape Navigator. If using Microsoft Internet Explorer a closed lock icon should appear in the lower right of your screen. Look for these signs before entering your credit card information.

If you choose to open a Member Account with us, your password will be your personal, secret entry code to Cyberflowers.com. The passwords are encrypted on the database, and therefore cannot be read by anyone who accesses this data. Your password is required when you first log in, modify your address book, or attempt to access any personal account areas. Your password keeps your personal account information private and secure. You can change your password as many times as you like.

While we can keep track of your name and address from one order to the next, you will have to provide your credit card number each time you order. Your order form, including encrypted credit card number, is then archived in a highly protected computer. The credit card information cannot be accessed for future purchases.

Privacy Policy
Cyberflowers.com protects your privacy. Personal information provided to Cyberflowers.com as a result of your on-line purchase is treated as confidential, and will not be sold, traded or rented to third parties. We do, however, share your information with Cyberflowers.com vendors for the sole purpose of delivering your orders.

Collection and Use of Information
When you register with us, we require you to provide us with personal contact an billing information, including your address and telephone number. We use this information to give you a customized experience and to process the orders that you place with us.

When you place an order, your account information is saved and our database stores your billing and delivery information, and automatically transfers it to the order form each time you place an order so that you do not have to re-enter this information. Our web site also contains an address book that will include addresses or other contact information about those to whom you wish to send flowers or gifts. You can view or edit this address book at anytime.

At the time of registering, you also have the option to opt in for our additional services, including free reminder service, free online address book etc. You can opt out of these additional services at anytime.